Privacy Policy
Aquaholic Plumbing and Heating
1. Who we are
Aquaholic Plumbing and Heating ("we", "us", "our") operates aquaholicheatingandplumbing.co.uk and provides heating and plumbing enquiry and referral services in Ferndown, Dorset. We are the "controller" of your personal data, which means we decide how and why it is used.
We are committed to handling your personal data fairly, lawfully and transparently. This policy explains what we collect, why, and what your rights are.
2. What personal data we collect
When you submit our contact form, we collect only:
- Your name
- Your email address
We also receive any information you choose to include in your message. Please do not include sensitive information such as payment card details or health information.
We do not ask for, or knowingly collect, special category data (such as health or ethnicity data) or children's data.
Technical data. Like most websites, our website and hosting provider may automatically record technical information such as your IP address, browser type and the pages you visit. See section 9 (Cookies) for more.
3. How and why we use your data
| What we do | Why (purpose) | Lawful basis under UK GDPR |
| Read and respond to your enquiry | So we can reply to your request and provide the information or service you asked about | Article 6(1)(b), steps taken at your request before entering into a contract; and Article 6(1)(f), our legitimate interests in running our business and answering enquiries |
| [If applicable] Pass your details to a partner heating or plumbing engineer so they can contact you | To connect you with a suitable local professional | Article 6(1)(f), legitimate interests (see section 5), [or Article 6(1)(a), consent, if you collect it at the point of submission] |
| Keep basic records of enquiries | To handle complaints, resolve disputes and meet legal obligations | Article 6(1)(f), legitimate interests; Article 6(1)(c), legal obligation where relevant |
| Keep our website secure and working | To prevent fraud, spam and misuse | Article 6(1)(f), legitimate interests |
Where we rely on legitimate interests, we have considered whether our use of your data could unfairly affect you, and we believe that it does not, given how limited the data is and that you contacted us.
4. No marketing
We do not send marketing emails, newsletters or promotional messages, and we do not add you to a mailing list. We will only use your email address to respond to your enquiry and for related administration. If this ever changes, we will tell you first and ask for your consent before sending any marketing.
5. Who we share your data with
We do not sell your personal data and so not share your personal data
6. Cloudflare Turnstile recaptcah
The recaptcha on this website has been supplied by Cloudflare Turnstile.
7. How long we keep your data
We keep your name and email address for 12 months after your enquiry is closed, unless we need to keep it longer to deal with a complaint or dispute, or to meet a legal obligation. After that, we securely delete or anonymise it.
8. How we protect your data
We use appropriate technical and organisational measures to protect your data, including secure (HTTPS) connections, access controls and password protection, and limiting access to people who need it. No system is completely secure, but we take reasonable steps to prevent loss, misuse or unauthorised access. If a data breach is likely to put your rights and freedoms at risk, we will notify you and the ICO as the law requires.
9. Cookies and similar technologies
Analytics or other optional cookies: We use Google Analytics to understand how visitors use our site. These cookies are only set if you accept them through our cookie banner, and you can change your choice at any time. You can also manage cookies in your browser settings. Further details are in our .
10. Your rights
Under UK data protection law you have the right to:
- Be informed about how your data is used (this policy)
- Access a copy of the personal data we hold about you
- Rectification: have inaccurate or incomplete data corrected
- Erasure: ask us to delete your data in certain circumstances
- Restriction: ask us to limit how we use your data in certain circumstances
- Data portability: receive your data in a structured, commonly used format where applicable
- Object to our use of your data where we rely on legitimate interests
- Withdraw consent at any time, where we rely on consent (this will not affect earlier processing)
We do not carry out automated decision-making or profiling that has legal or similarly significant effects on you.
To exercise any of these rights, contact us at [email address]. We may need to verify your identity first. We will respond within one month, and there is normally no charge.
11. Complaints
If you are unhappy with how we have handled your data, please contact us first at so we can try to put things right.
12. Children
Our website is not aimed at anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us their data, please contact us and we will delete it.
13. Third-party links
Our website may link to other sites. We are not responsible for their privacy practices, so please read their policies before sharing any data with them.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date at the top. If we make significant changes, we will make that clear on our website.